NHS Swindon board is committed to the provision of an effective and timely process to implement the NHS complaints procedure.
The board ensures that complainants are made aware of the advice and support that can be obtained through the NHS process i.e. Patient Advice and Liaison Service (PALS), Independent Complaints and Advocacy Service (ICAS) and other advocacy services where they are available.
NHS Swindon welcomes comments from its users as it provides an invaluable insight into its services. This can enable us to maintain and improve our services to patients based on the lessons learnt from complaints.
Complaints are reported to the board and are also included within NHS Swindon´s annual report.
National information and annual report about complaints can be obtained from the Parliamentary Health Service Ombudsman for England.